Privacy Policy

This policy explains what information we collect, how we use it, and your rights.

1. What We Collect

To provide our service, we collect:

• Account info — your name, email, password, and business details
• Payment info — payment confirmation details for verification
• Business data — your products, customer contacts, and conversations handled through SmartBaat
• Technical data — basic information like IP address and device type for security

2. How We Use It

We use your information to:

• Run the service and process your conversations
• Verify your payments and activate your plan
• Send you important emails (verification, payment confirmation, support replies)
• Respond to your support questions
• Keep the platform secure

3. We Don't Sell Your Data

We do not sell your data to anyone. We do not share your business information or your customers' information with third parties for advertising or marketing.

4. Security

We protect your data with industry-standard security:

• Encrypted connections (HTTPS) for all data in transit
• Encrypted passwords (you couldn't read them even if you wanted to)
• Regular backups
• Restricted access — only authorized personnel can access systems

5. Your Rights

You can at any time:

• Request a copy of your data
• Update or correct your information
• Delete your account and data
• Disconnect and stop using the service

Email support@smartbaat.com to exercise any of these rights. We respond within 30 days.

6. Data Retention

We keep your data while your account is active. If you delete your account, your personal data is removed within 30 days. Payment records are kept for 5 years as required by tax laws.

7. Your Customers

When you use SmartBaat to communicate with your customers, you are responsible for handling their data in line with applicable laws and with their consent.

8. Children

SmartBaat is for users 18 and older. We do not knowingly collect data from minors.

9. Updates

If we update this policy, we'll notify you by email at least 14 days before changes take effect.

10. Contact

For any privacy questions or data requests: